Connecting Your Phone Number
Route your business calls to your AI receptionist.
Two Ways to Connect
You can use a new phone number provisioned for your AI receptionist, or forward calls from your existing business line to your AI number.
Call Forwarding
If you keep your current number, set up conditional or full call forwarding with your phone carrier to send calls to your AI receptionist number. Conditional forwarding (for example, when your line is busy or unanswered) lets the AI catch overflow while you still answer directly when you can.
Testing the Connection
After connecting, place a test call to confirm the AI answers and that the call log appears in your dashboard with a transcript.
Troubleshooting
If calls are not being answered, verify your forwarding settings and confirm your subscription is active. See the Troubleshooting guide for common issues.
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