beginner 1 min read

Troubleshooting

Solutions to the most common issues.

Calls Not Being Answered

Confirm your subscription is active and that call forwarding is configured correctly with your carrier. Place a test call to verify.

Allow a moment for logs to sync, then refresh. If logs still don't appear, confirm the correct number is connected.

Review your onboarding details — services, hours, and FAQs — and update anything out of date.

Check your services and open hours in Booking setup so the AI offers valid times, and confirm the slot isn't already blocked on your calendar.

Open the Automations page to see the error and response status, then use Retry. If failures persist, contact support.

Check your payment method on the Billing page. If a charge failed, update it to restore service.

Open a support ticket with details and any screenshots, or call sales at (941) AI TALKS, and our team will help.

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