beginner 1 min read
Business Hours
Set when your AI handles calls differently for open and closed times.
Why Hours Matter
Business hours let your AI respond appropriately whether you're open or closed — for example, offering to book an appointment after hours instead of attempting a live transfer.
Setting Your Hours
Enter your open hours for each day. You can set different hours per day and mark days as closed. These same hours drive the time slots offered when the AI books appointments.
After-Hours Behavior
Define what happens when you're closed: capture a message, book an appointment, or provide specific information.
Holidays
Account for holidays by adjusting hours or messages so callers get accurate information year-round.
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